Managing and motivating contact center employees - tools and techniques for inspiring outstanding performance from your frontline staff
- Författare
- (Malcolm Carlaw, Peggy Carlaw, Vasudha K. Deming, Kurt Friedmann)
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| McGraw-Hill | cop. 2003 | USA, New York | 350 sidor. 24cm | 0-07-138888-5 |